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Missed Collections Update

Letter to residents from Winchester City Council

Missed collections updateMissed Collections Update

01 October 2019

Dear Householder

We’ve recently updated some of our waste calendars to accommodate glass recycling and new calendars have been posted to all households in the district.  Due to an issue with our distributor, some of the calendars have been delayed in reaching our residents. This means that you may have missed a recent waste collection or be unaware of one that is about to take place.

The information below will help you to quickly find out what to do if we’ve missed your waste collection and how to get your new calendar information.

What you should do if:

  1. Your black bin wasn’t emptied

Put this bin out next week alongside your recycling bin and we’ll collect it then.  We appreciate that you may have additional waste so you can also put any extra waste in a black plastic sack and on this occasion we’ll collect that too.

  1. Your green recycling bin wasn’t emptied

We’ll collect these on the next recycling day on your new calendar.  If your bin is full, please put any extra recyclable material in clear plastic sacks.

  1. Your glass collection box wasn’t emptied

We’ll collect your glass next week if you put your box out on the same day of the week that it should have been collected this week.

  1. Your garden waste sack was not collected

Please put your garden waste out on the next date listed in your new calendar.  We realise this may be inconvenient so please feel free to dispose of this, free of charge, at any of Hampshire County Council’s household recycling centres.

  1. Your new waste calendar has not been delivered, how can I get the correct information?

If your new calendar is delayed in the post you can visit our website (www.winchester.gov.uk/bins) and enter your postcode to look up your new calendar and also print it for your reference. You can also email and we can arrange to mail out your new calendar

  1. Is there anyone that I can call?

If you need to speak to someone then please call our Customer Services team on 0300 300 0013, open Monday to Friday 09:00 to 17:00.


We would like to offer our sincere apologies for this error and assure you that we are working to get the service back to normal for you as quickly as possible.

View the letter

More on the Winchester City Council website

New waste collection timetable / Free kerbside glass collection

Waste, Recycling, Grounds Maintenance & Street Cleaning – one-stop-shop for everything about waste collections: report missed collections, report fly-tipping,  download your timetable, ask a question

New fleet of refuse vehicles improving waste and recycling collections

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